Important: Cash on Delivery (COD) orders are confirmed before dispatch to ensure genuine orders and timely delivery.
What is Henzomart?
Henzomart is an online shopping platform offering carefully selected everyday essentials and lifestyle products with a focus on quality, value, and reliability.
Where do your products come from?
Our products are sourced from verified and trusted suppliers and selected based on quality standards and usability.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available on most products and serviceable locations. COD orders are processed only after verification.
How long does delivery take?
Orders are usually delivered within 5–10 business days depending on the product and delivery location.
How can I track my order?
Tracking details are shared via SMS or email once the order is shipped.
Can I cancel my order?
Orders can be cancelled before shipment. Once dispatched, cancellation or refusal at delivery is not encouraged, especially for COD orders.
What is your return policy?
Returns or replacements are available for damaged, defective, or incorrect items as per our Returns & Refunds policy.
Are the product images accurate?
We strive to display accurate images and descriptions. Minor variations may occur due to lighting or screen settings.
Is my payment information secure?
Yes. All payments are processed through secure and trusted payment gateways.
How are COD orders verified?
COD orders may be verified via phone call, SMS, or WhatsApp. Unverified orders may be cancelled.
What happens if a COD order is not accepted?
Non-acceptance causes logistics losses. Repeated cases may result in COD being restricted.
Why do you recommend prepaid orders?
Prepaid orders are processed faster and receive priority dispatch.
How can I contact customer support?
You can reach us anytime through the Contact Us page.
