Returns & Refunds

INR

Your satisfaction is important to us.

Return Policy

We offer a 7-day return window from the date of delivery
Products must be unused, undamaged, and in original packaging
Returns are accepted only if the product is defective, damaged, or incorrect

Refund Policy

Refunds are processed after inspection of the returned product
Refunds are completed within 5–7 business days after approval

Refund Method

Prepaid orders: Refunded to original payment method
Cash on Delivery orders: Refund via UPI or bank transfer

Non-Returnable Items

Used or damaged products
Products returned without original packaging

For return requests, please contact us with your order ID.

Our Promise to You

At HanzoMart, our promise is simple to make everyday life easier with thoughtfully selected, loving and smart products at fair prices.

We focus on quality over quantity. Every product is carefully chosen, clearly described, and priced transparently, so you always know what you’re buying. From secure payments to reliable delivery partners, we work behind the scenes to ensure your shopping experience is smooth, safe and dependable

We believe trust is built through consistency — clear communication, honest policies, and customer-first service. That’s why every order is handled with care, and every customer is treated with respect.

When you shop at HanzoMart, you can expect reliability, clarity and confidence at every step.